The role of perceived quality of personal service in influencing trust and satisfaction with banks
Anders Carlander, Amelie Gamble, Tommy Gärling, Jeanette Carlsson Hauff, Lars-Olof Johansson, Martin Holmen
| Year of publication: |
2018
|
|---|---|
| Authors: | Carlander, Anders ; Gamble, Amelie ; Gärling, Tommy ; Hauff, Jeanette Carlsson ; Johansson, Lars-Olof ; Holmen, Martin |
| Published in: |
Financial services review : the journal of individual financial management. - Athens, Ohio : Academy of Financial Services, ISSN 1873-5673, ZDB-ID 1130453-4. - Vol. 27.2018, 1, p. 83-98
|
| Subject: | Retail banking | Personal service | Satisfaction | Trust | Vertrauen | Confidence | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Privatkundengeschäft | Personal banking | Beziehungsmarketing | Relationship marketing | Zufriedenheit |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011958167