The role of product involvement in e-service evaluations
Year of publication: |
2008
|
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Authors: | Wang, Paul ; Gudergan, Siegfried ; Lings, Ian |
Published in: |
International journal of electronic marketing and retailing : IJEMR. - Olney, Bucks. : Inderscience Enterprises Ltd., ISSN 1741-1025, ZDB-ID 2193368-6. - Vol. 2.2008/09, 1, p. 59-79
|
Subject: | Dienstleistungssektor | Service industry | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Empirische Methode | Empirical method | Strukturgleichungsmodell | Structural equation model |
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