The role of quality measures in pre- and post-decision analysis of an organizational change
Edward H. Gray; Irwin Gray; Paul C. Yodice; Fariborz Rezai; Kristin Fless
| Year of publication: |
2011
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|---|---|
| Authors: | Gray, Edward H. ; Gray, Irwin ; Yodice, Paul C. ; Rezai, Fariborz ; Fless, Kristin |
| Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 1068-6967, ZDB-ID 1227108-1. - Vol. 18.2011, 4, p. 9-24
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| Subject: | Organisatorischer Wandel | Organizational change | Organisationale Entscheidung | Organizational decision-making | Dienstleistungsqualität | Service quality | Messung | Measurement | Krankenhaus | Hospital | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009381990