The role of relationships in service failure : a cross-cultural study : United States, China, and Korea
Year of publication: |
2013
|
---|---|
Authors: | Suh, Munshik ; Greene, Henry ; Rho, Taeseok ; Qi, Qin |
Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 2050792-6. - Vol. 34.2013, 3, p. 191-204
|
Subject: | prior relationship | service failure | cultural difference | China | USA | United States | Südkorea | South Korea | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Kulturelle Identität | Cultural identity | Vergleich | Comparison | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Vertrauen | Confidence | Interkulturelles Management | Cross-cultural management |
-
Hospitality-based critical incidents : a cross-cultural comparison
Swanson, Scott R., (2014)
-
Patterson, Paul G., (2016)
-
Cui, Jinsheng, (2023)
- More ...
-
The Role of Relationships in Service Failure: A Cross-Cultural StudyUnited States, China, and Korea
Suh, Munshik, (2013)
-
The impact of customer education on customer loyalty through service quality
Suh, Munshik, (2015)
-
Han, Feng, (2022)
- More ...