The service quality scale debate : a tri-instrument perspective for higher education institutions
Year of publication: |
September 2018
|
---|---|
Authors: | Danjuma, Ibrahim ; Bawuro, Faiza Abubakar ; Vassumu, Mary Augustine ; Habibu, Sharif Ahmed |
Published in: |
Expert journal of business and management. - Sibiu : Sprint Investify, ISSN 2344-6781, ZDB-ID 2758881-6. - Vol. 6.2018, 2, p. 127-133
|
Subject: | Service quality | SERVQUAL | SERVPERF | HEDPERF | Higher Education Institutions | Dienstleistungsqualität | Hochschule | Higher education institution | Qualitätsmanagement | Quality management |
-
Determinants of fast-food restaurant service quality in the United Arab Emirates
Ponnaiyan, Subramaniam, (2021)
-
Effect of service quality toward student satisfaction and loyalty in higher education
Mulyono, Hardi, (2020)
-
Gadhavi, Dharmesh D., (2018)
- More ...
-
Bawuro, Faiza Abubakar, (2018)
-
Danjuma, Ibrahim, (2016)
-
Danjuma, Ibrahim, (2015)
- More ...