The service recovery journey : conceptualization, integration, and directions for future research
Yves Van Vaerenbergh, Dorottya Varga, Arne De Keyser, and Chiara Orsingher
| Year of publication: |
2019
|
|---|---|
| Authors: | Van Vaerenbergh, Yves ; Varga, Dorottya ; De Keyser, Arne ; Orsingher, Chiara |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 22.2019, 2, p. 103-119
|
| Subject: | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670518819852 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012005787