The social assumption in service redefined by AI-mediated zero-social-touch services
David Diwei Lv, Weiming Qiu and Erin Cho
| Year of publication: |
2025
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|---|---|
| Authors: | Lv, David Diwei ; Qiu, Weiming ; Cho, Erin |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 45.2025, 13/14, p. 1133-1156
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| Subject: | AI agents | AI-mediated zero-social-touch service | artificial intelligence | computer automation | self-service | Service management | Künstliche Intelligenz | Artificial intelligence | Dienstleistungsmanagement | Dienstleistungssektor | Service industry | Selbstbedienung | Self-service | Automatisierung | Automation | Dienstleistung | Services | Dienstleistungsmarketing | Services marketing | Kundenservice | Customer service | Computerunterstützung | Computerized method |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2024.2418315 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015531915