The state of electronic customer relationship management in retailing
Year of publication: |
2002
|
---|---|
Authors: | Feinberg, Richard A. ; Kadam, Rajesh ; Hokama, Leigh ; Kim, Iksuk |
Published in: |
International journal of retail & distribution management. - Bradford : Emerald, ISSN 0959-0552, ZDB-ID 10268844. - Vol. 30.2002, 10, p. 470-481
|
Saved in:
Saved in favorites
Similar items by person
-
Operational determinants of caller satisfaction in the call center
Feinberg, Richard A., (2000)
-
Investigating effect of consumers' perceived risk on purchase intention in Internet shopping
Kim, Iksuk, (2001)
-
E-CRM Web service attributes as determinants of customer satisfaction with retail Web sites
Feinberg, Richard, (2002)
- More ...