The strategic placement of TQM in the organisation: a grounded study
Year of publication: |
2002
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Authors: | Leonard, Denis ; Mcadam, Rodney |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 12.2002, 1, p. 43-53
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