The suitability of Kano's method for the requirements of the cutlery industry : results of a case study associated with an approach to widen Kano's theory
Horst-Artur Crostack, Christian Kern and Robert Refflinghaus
| Year of publication: |
2010
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|---|---|
| Authors: | Crostack, Horst-Artur ; Kern, Christian ; Refflinghaus, Robert |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 24739625. - Vol. 2.2010, 3, p. 352-368
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009890273