The TQM jungle: A dialectical analysis
|Year of publication:||
|Authors:||Watson, John G. ; Korukonda, Appa Rao|
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 12.1995, 9, p. 100-109
Beyond Teams and Empowerment: A Counterpoint to Two Common Precepts in TQM - It has seemingly been an article of faith that total quality management required the use of teams and the empowerment of employees. But was this based on empirical evidence? A literature review plus case studies of companies adopting TQM suggest not. Indeed, it can be argued that teams and individual empowerment are ...
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