The transformative outcomes of frontline employee adaptability for service value co-creation : a study of the banking sector
Hau Nguyen Le, Tram-Anh Ngoc Pham and Thuy Ngoc Pham
| Year of publication: |
2022
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|---|---|
| Authors: | Hau Nguyen Le ; Tram-Anh Ngoc Pham ; Thuy Ngoc Pham |
| Published in: |
International journal of bank marketing. - Bingley : Emerald, ISSN 1758-5937, ZDB-ID 2032104-1. - Vol. 40.2022, 3, p. 401-424
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| Subject: | Banking | Co-creation behaviors | Employee adaptability | Job satisfaction | Quality of life | Well-being | Arbeitszufriedenheit | Lebensqualität | Bank | Dienstleistungsqualität | Service quality | Kundenintegration | Customer integration | Kundenzufriedenheit | Customer satisfaction | Bankberufe | Bank employees |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJBM-03-2021-0093 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013396353