The ultimate question : driving good profits and true growth
Fred Reichheld
| Year of publication: |
2006
|
|---|---|
| Authors: | Reichheld, Frederick F. |
| Publisher: |
Boston, Mass. : Harvard Business School Press |
| Subject: | Customer relations | Consumer satisfaction | Customer loyalty | Employee motivation | Employee loyalty | Leadership | Success in business |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XI, 210 S. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 1-59139-783-9 |
| Classification: | Unternehmensführung ; Marketing ; Personalwesen |
| Source: |
Persistent link: https://www.econbiz.de/10004863318