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Innovation dialectics : an extended process perspective on innovation in services
Nardelli, Giulia, (2017)
Rationality is service receiver's trait
Skąpska, Elżbieta, (2021)
Outsourcing-Modell für baunahe Dienstleistungen, dargestellt am Beispiel des Projektmanagements
Viering, Markus G., (2000)
Visualizing service operations
Sampson, Scott E., (2012)
A strategic framework for task automation in professional services
Sampson, Scott E., (2021)
Customer contact in a digital world
Sampson, Scott E., (2020)