The usage of internet banking evidence from Jordan

The huge technological development in banking sector forced the Jordanian banks to cope with these changes in order to gain a sustainable competitive advantage. Banks in Jordan have adopted internet banking since 2000. During that period the usage of internet banking by customers are questionable. The current study aims at investigating the usage of internet banking at commercial banks in Jordan from points of view of electronic services employees. 75 questionnaires were distributed through e-mail. A total of 40 usable were received. The results of this study indicate that the usage of internet banking services is weak. The results also, mentioned that there is a significant relationship between, ease for use, security and privacy and quality of Internet connection and the usage of internet banking.