The Use and Development of Information Systems and Technology in Scottish Local Government

A survey of Scottish local government IT managers confirms the existence of systems allowing modern decision support systems (DSS) to be successfully exploited. Extensive in‐house software exists across departmental functions indicating significant internal expertise. IT use is inversely related to managerial level, with the majority of users located in the central services and housing functions. The traditional supporting role of information systems and technology (IS/T) is changing as compulsory competitive tendering (CCT) is applied to the IS/T function itself. Considerable uncertainty surrounds decision making in IS/T as a result of proposed structural change to unitary authorities.