The use of automated telephone interfaces with customers by local organizations : best practices and exploratory investigation of usage
Stephen B. Castleberry; Patricia A. Merrier; Tony Lewis
| Year of publication: |
2008
|
|---|---|
| Authors: | Castleberry, Stephen Bryon ; Merrier, Patricia A. ; Lewis, Tony |
| Published in: |
Journal of business & economics research. - Littleton, Colo., ISSN 1542-4448, ZDB-ID 2442104-2. - Vol. 6.2008, 3, p. 59-69
|
| Subject: | Callcenter | Call centre | Telefon | Telephone | Internettelefonie | Internet telephony | Interaktive Medien | Interactive media | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003764175