Theoretical and practical study of supply chain coordination

Purpose – This research aims to focus on supply chain coordination and its three determinants, i.e. responsibility interdependence, uncertainty, and inter‐functional conflict, developing research propositions to conceptualize how supply chain coordination is driven by its determinants. Design/methodology/approach – The research propositions are tested by a case study in a shoe factory to examine the differences between the theory and the practice of coordination. Findings – The findings show that the firm carried out only piecemeal coordination in defining and fulfilling customer needs. Originality/value – A supply chain is known as a network of facilities and distribution options that performs the functions of procurement of materials, transformation of these materials into intermediate and finished products, and the distribution of these finished products to customers. Supply chain coordination plays a critical role in integrating different actors along the supply chain to enhance performance.