"They" threaten my work : how AI service robots negatively impact frontline hotel employees through organizational dehumanization
Tao Xu, Yu-Hao Zheng, Jinhua Zhang, Zixuan Wang
| Year of publication: |
2025
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|---|---|
| Authors: | Xu, Tao ; Zheng, Yu-Hao ; Zhang, Jinhua ; Wang, Zixuan |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 128.2025, Art.-No. 104162, p. 1-12
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| Subject: | Service performance | AI service robot | Frontline employee | Frontline employee passion | Infrastructure capabilities | Organizational dehumanization | Roboter | Robot | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Dienstleistungssektor | Service industry | Verkaufspersonal | Salespeople | Kundenservice | Customer service | Arbeitskräfte | Workforce | Arbeitszufriedenheit | Job satisfaction | Tourismusberufe | Tourism employees | Leistungsmotivation | Work motivation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2025.104162 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015376345