"They" threaten my work : how AI service robots negatively impact frontline hotel employees through organizational dehumanization
Tao Xu, Yu-Hao Zheng, Jinhua Zhang, Zixuan Wang
| Year of publication: |
2025
|
|---|---|
| Authors: | Xu, Tao ; Zheng, Yu-Hao ; Zhang, Jinhua ; Wang, Zixuan |
| Subject: | Service performance | AI service robot | Frontline employee | Frontline employee passion | Infrastructure capabilities | Organizational dehumanization | Roboter | Robot | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Dienstleistungssektor | Service industry | Verkaufspersonal | Salespeople | Kundenservice | Customer service | Arbeitskräfte | Workforce | Arbeitszufriedenheit | Job satisfaction | Tourismusberufe | Tourism employees | Leistungsmotivation | Work motivation |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2025.104162 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015376345