Thirty years of service failure and recovery research : thematic development and future research opportunities from a social network perspective
Dong Liu, Yanhui Zhao, Guocai Wang, Wyatt A. Schrock, and Clay M. Voorhees
| Year of publication: |
2024
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|---|---|
| Authors: | Liu, Dong ; Zhao, Yanhui ; Wang, Guocai ; Schrock, Wyatt A. ; Voorhees, Clay M. |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 27.2024, 2, p. 268-282
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| Subject: | service failure | service recovery | keyword networks | co-word analysis | social network analysis | Soziales Netzwerk | Social network | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Bibliometrie | Bibliometrics | Kundenzufriedenheit | Customer satisfaction | Social Web | Social web |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10946705231194006 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014580436