Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Tomás José Fontalvo-Herrera, Roberto Herrera, Jesús Zambrano
| Year of publication: |
2022
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|---|---|
| Authors: | Fontalvo-Herrera, Tomás José ; Herrera, Roberto ; Zambrano, Jesús |
| Published in: |
International journal of productivity and quality management : IJPQM. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-6482, ZDB-ID 2232968-7. - Vol. 35.2022, 1, p. 17-39
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| Subject: | logistics | multivariate capacity indicator | multivariate control chart | performance | quality | service | Six Sigma | Qualitätsmanagement | Quality management | Statistische Qualitätskontrolle | Statistical quality control | Logistik | Logistics | Dienstleistungsqualität | Service quality | Logistikunternehmen | Logistics provider | Multivariate Analyse | Multivariate analysis |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJPQM.2022.120720 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013093181