Tiny Noticeable Things : The Secret Weapon to Making a Difference in Business

Cover -- Title Page -- Copyright Page -- Definition -- Contents -- Acknowledgments -- Introduction -- Tiny Noticeable Things -- TNTs - The Difference -- TNTs Shared -- 1 Customer -- Old Friend -- We're Open -- Service with a Smile -- Hot Chocolate Inspiration -- Good Service x 2 -- Favourite Room -- Caring at Invicta Court Care Home -- Growing Customers -- Happy Shoppers -- Out of the Hat -- Salt 'n' Pepper -- Pterodactyl Postal Service -- Fender Surprise -- Saw You Coming -- What, No Macaroons! -- Pumped Up -- Singing Conductor -- Many Happy Returns -- Memorable Appointment -- Bon Voyage -- Out-of-Way Recognition -- Understated -- Hear to Help -- Belated Birthday -- Food for Thought -- Feeling Blessed -- Beyond Our Remit -- Bulb Blowing -- Back Down the Pub -- Problems Owned -- All okay? -- Merritt Christmas -- Scottish Hospitality -- No Problem -- Special Requirements -- Two-Way Street -- Ice Cream Craving -- Happy Ever After -- . . . And Relax! -- 2 Team -- Take a Break -- Starfish Difference -- You've been Mugged! -- Paul's Tree -- From the Top -- My Cuppa Tea -- Yours Forever -- Pit Stops -- Many Hands -- Caffeine Start -- Happy Anniversary -- Welcome -- Studies Paid Off -- Small Thing, Big Smile -- Royal TNT -- Bowled Over -- Dzikuj Ci -- With Love -- Highflyer -- From Fran -- Seasonal Thoughts -- Father-Daughter Inspiration -- Mine's a 99 -- Hugs Online -- Feeling Appreciated -- Caring Bosses -- Sincere Thanks -- At Home -- Kosta's Coffee Mug -- Sent Home -- For Everyone -- Family Business -- Two Sugars? -- Mustang Paul -- The Power of Positive Feedback -- Passed-On Behaviours -- On the House -- Keep on Knocking -- World Class -- 3 Personal -- A Gooner's Thank You -- Uncle Pete -- Fossils Found -- Vicky -- For Féah -- A Load Off My Mind -- Happy Days -- Kettle's On -- Keeping It Clean -- Hilltop Journey -- Two-Wheel Therapy.