To Pool or Not to Pool in Call Centers
| Year of publication: |
2008
|
|---|---|
| Authors: | Dijk, Nico M.van ; Sluis, Erik van der |
| Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 11084601. - Vol. 17.2008, 3, p. 296-305
|