Topic modelling-based decision framework for analysing digital voice of the customer
Güzin Özdağoğlu, Aysun Kapucugil-İkiz and Ayhan Fuat Çelik
| Year of publication: |
December 2018
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|---|---|
| Authors: | Özdağoğlu, Güzin ; Kapucugil-İkiz, Aysun ; Çelik, Ayhan Fuat |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 29.2018, 13, p. 1545-1562
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| Subject: | online reviews | voice of the customer | Quality Function Deployment | topic modelling | latent Dirichlet allocation | decision framework | Italian restaurants | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Gastronomie | Restaurant industry | Online-Handel | Online retailing | Kundenintegration | Customer integration |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2016.1273106 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011962105