Total quality management: Applicability to law firms
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|Authors:||Abraham, Steven E. ; Spencer, Michael S. ; Monk, Eloise L.|
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 15.1998, 4-5, p. 541-554
Abraham, Steven E., (1998)
Abraham, Steven E., (1999)
A Cause and Effect Approach to Analyzing Performance Measures: Part 2 -- Internal Plant Operations - This article is an examination and analysis of two commonly used measures of performance: Utilization and product cost. A tool for using cause-and-effect relationships to determine root problems, the current reality tree (CRT), is discussed and instructions for reading and constructing a CRT are ...
Cox III, James F., (1998)
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