Total quality management for banking sector : conceptualitsation and scale development
Durgesh Pattanayak and Koilakuntla Maddulety
| Year of publication: |
2013
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|---|---|
| Authors: | Pattanayak, Durgesh ; Maddulety, Koilakuntla |
| Published in: |
International journal of quality and innovation. - Genève : Inderscience Enterprises, ISSN 1756-6975, ZDB-ID 2503648-8. - Vol. 2.2012/14, 2, p. 158-174
|
| Subject: | total quality management | TQM | banking industry | total quality management for banking sector | TQBS | customer satisfaction | scale development | reliability | validity | India | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Bank | Indien | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010361603