TOTAL QUALITY MANAGEMENT - The Development of Human Resource Management in Quality Award Winning Governments
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|Authors:||Kline, James J.|
Journal of organizational excellence : realizing the value of human capital. - New York, NY : Wiley, ISSN 1531-1864, ZDB-ID 20434170. - Vol. 21.2002, 4, p. 71-80
Activity-Based Costing and Benchmarking: A Tandem for Quality-Oriented Governments - Over the past decade, the globalization of the economy has put pressure on governments around the world to adopt new practices and approaches. Commonly called "New Public Management" the new practices and approaches are characterized as emphasizing productivity and performance measurement; competition between the ...
Kline, James J., (2003)
Focus on Service Efforts and Accomplishments-Performance Measurement - ABC, SEA, SPC: Alphabet Soup or Quality Synergy? - Activity-Based Costing, Service Effort and Accomplishments and Statistical Process Control are increasingly being used by local governments throughout the world. These techniques, when used in concert create an economy and synergy that goes beyond the individual techniques. ...
Kline, James J., (2000)
Kline, James J., (1993)
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