Tour guide performance and tourist satisfaction: a study of the package tours in Shanghai
Songshan (Sam) Huang; Cathy H. C. Hsu; Andrew Chan
| Year of publication: |
2010
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|---|---|
| Authors: | Huang, Songshan Sam ; Hsu, Cathy H. C. ; Chan, Andrew |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1096-3480, ZDB-ID 2415089-7. - Vol. 34.2010, 1, p. 3-33
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| Subject: | Pauschaltourismus | Package tour | Anforderungsprofil | Occupational profile | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | China |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003968130