Tour operators' service quality and efficacy of satisfaction measurement
Fang Meng, Ercan (Sirakaya) Turk, and Volkan Altintas
| Year of publication: |
2012
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|---|---|
| Authors: | Meng, Fang ; Turk, Ercan Sirakaya ; Altintas, Volkan |
| Published in: |
Tourism analysis : an interdisciplinary tourism & hospitality journal. - Putnam Valley, NY : Cognizant, LLC., ISSN 1083-5423, ZDB-ID 2019463-8. - Vol. 17.2012, 3, p. 325-342
|
| Subject: | Tour operation | Service quality | Customer satisfaction | Mood | Moderating effect | Dienstleistungsqualität | Kundenzufriedenheit | Tourismuswirtschaft | Tourism industry | Reisevermittler | Travel agency | Messung | Measurement | Qualitätsmanagement | Quality management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009622506