Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Xiangjie Tang, Lawrence Hoc Nang Fong and Amy Siu-Ian So
| Year of publication: |
2024
|
|---|---|
| Authors: | Tang, Xiangjie ; Fong, Lawrence Hoc Nang ; So, Amy Siu Ian |
| Subject: | Service recovery | Gratitude | Behavioral intentions | Accommodation experience | Emotional experiences | Yuanfen | Emotion | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Grounded Theory | Grounded theory | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Gastgewerbe | Hospitality industry | Experiment |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-07-2022-0896 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014483406