Towards a contingency theory of TQM in services - How implementation varies on the basis of volume and variety
Year of publication: |
2001
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Authors: | Silvestro, Rhian |
Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 18.2001, 2-3, p. 254-288
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