Towards a lightweight framework for service management evaluation in SMEs
Daniela Patricia Feversani, Valeria De Castro, Esperanza Marcos, Mario G. Piattini, María Luz Martín-Peña
| Year of publication: |
2023
|
|---|---|
| Authors: | Feversani, Daniela Patricia ; Castro Martínez, María Valeria de ; Marcos, Esperanza ; Piattini, Mario ; Martín Peña, María Luz |
| Published in: |
Information systems and e-business management : ISeB. - New York, NY [u.a.] : Springer, ISSN 1617-9854, ZDB-ID 2173306-5. - Vol. 21.2023, 1, p. 81-122
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| Subject: | ISO/IEC 33000 | Maturity model | Process reference model | Service management | Small and medium-sized enterprises (SME) | KMU | SME | Prozessmanagement | Business process management | Dienstleistungsmanagement |
| Description of contents: | Description [doi.org] |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s10257-022-00576-1 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014252204