Towards A Methodology of DevelopingModels of E-Service Quality Assessmentin Healthcare

The paper is devoted to solving the problem of assessing the quality of the medicalelectronic service. A variety of dimensions and factors of quality, methods and models applied indifferent scopes of activity for assessing quality of service is researched. The basic aspects,requirements and peculiarities of implementing medical electronic services are investigated. Theresults of the analysis and the set of information models describing the processes of assessingquality of the electronic service “Booking an appointment with a physician” and developed forthis paper allowed us to describe the methodology and to state the problem of the assessment ofquality of this service.[...]

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Year of publication:	2011
Authors:	Lantsberg, Anna ; Troitzsch, Klaus G.
Institutions:	Universität <Koblenz
Subject:	Dienstleistung \| services management \| Portal <Internet> \| Methodologie \| Regressionsanalyse

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Extent:	946176 bytes 19 p. application/pdf
Series:	Universität Koblenz-Landau - Fachbereich Informatik - Publikationen Nr. 6/2011
Type of publication:	Book / Working Paper
Language:	English
ISSN:	1864-0850
Classification:	Applications ; Media management ; Individual Working Papers, Preprints ; No country specification
Source:	USB Cologne (business full texts)