Towards a new model of "customer compliance" service provision
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|Authors:||Kasabov, Edward ; Warlow, A. J.|
|Type of publication:||Article|
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Hollebeek, Linda D., (2020)
Kasabov, Edward, (2008)
CUSTOMER SATISFACTION? TRY CUSTOMER COMPLIANCE - Customer-centricity may sound like a good idea. But a new breed of companies instead focuses on getting the customer to comply with a company's systems — In return for lower prices.
Kasabov, Edward, (2010)
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