Towards Requirements Engineering for “Softwareas a Service”

More and more companies realign their competencies to offer integrated bundlesof products and services with the goal to solve customer problems (Leimeister etal. 2009). The customers are not interested in products or services per se, but theywant their problems to be solved (Böhmann und Krcmar 2007). Offering a solutionhas advantages for the customer and the supplier. The customer gets an individualizedsolution for his problem and the supplier reaches higher profits in comparisonto a “classic” product (Galbraith 2002).[...]

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Year of publication:	2010
Authors:	Berkovich, Marina ; Schröder-Esch, Sebastian ; Leimeister, Jan Marco ; Krcmar, Helmut
Institutions:	Universität <Kassel> / Fachgebiet Wirtschaftsinformatik
Subject:	Dienstleistung \| services management \| Kundenorientierung \| Produktentwicklung \| product development \| Software \| Preisbündelung \| price bundling

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1 Introduction
2 Software as a Service
3 SaaS in the context of Hybrid Products
4 Requirements Engineering
5 Requirements for RE for SaaS
5.1 Coordinated and integrated RE for all single components of SaaS
5.2 Selection of the right stakeholders
5.3 Better customer-integration into the RE-process
5.4 Consideration of changes of requirements after delivery of the software
5.5 Thorough and continuous documentation of requirements
5.6 Consideration of the source of requirements during elicitation
5.7 Consideration of the source of requirements during change management
6 Conclusion
Literature

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