TQM impact on quality conformance and customer satisfaction: A causal model
Year of publication: |
1998
|
---|---|
Authors: | Forza, Cipriano ; Filippini, Roberto |
Published in: |
International Journal of Production Economics. - Elsevier, ISSN 0925-5273. - Vol. 55.1998, 1, p. 1-20
|
Publisher: |
Elsevier |
Saved in:
Online Resource
Saved in favorites
Similar items by person
-
Filippini, Roberto, (2016)
-
Sequences of operational improvements: Some empirical evidence
Filippini, Roberto, (1998)
-
TQM impact on quality conformance and customer satisfaction: A causal model
Forza, Cipriano, (1998)
- More ...