TQM in the Service Sector: A Survey of Small Businesses
Year of publication: |
2007
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Authors: | Khamalah, Joseph ; Lingaraj, B.P. |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 18.2007, 9-10, p. 973-982
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