Train specific services and commuter satisfaction of Delhi Metro : an empirical analysis
Govind Nath Srivastava, Manoj Kumar Dash
| Year of publication: |
2019
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|---|---|
| Authors: | Srivastava, Govind Nath ; Dash, Manoj Kumar |
| Published in: |
International journal of business excellence. - Genève : Inderscience Enterprises Ltd., ISSN 1756-0047, ZDB-ID 2458823-4. - Vol. 17.2019, 2, p. 154-170
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| Subject: | passenger satisfaction | credence services | train specific services | service quality | customer centricity | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Betriebliches Bildungsmanagement | Employer-provided training | Dienstleistungssektor | Service industry | Pendelverkehr | Commuting |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBEX.2019.097541 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011997299