Training and development roles and structures in European call centers : the influence of strategic choice, institutional and coevolutionary processes
by Thomas N. Garavan; Christine Cross; John Wilson; Ronan Carbery
| Year of publication: |
2012
|
|---|---|
| Authors: | Garavan, Thomas N. ; Cross, Christine ; Wilson, John ; Carbery, Ronan |
| Published in: |
Thunderbird international business review. - New York, NY : Wiley, ISSN 1096-4762, ZDB-ID 1411657-1. - Vol. 54.2012, 6, p. 875-890
|
| Subject: | Institutionenökonomik | Institutional economics | EU-Staaten | EU countries | Evolutionsökonomik | Evolutionary economics | Callcenter | Call centre |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009669821