Transaction-specific investments, relational norms, and ERP customer satisfaction : a mediation analysis
Fujun Lai; Xiaolin Li; Vincent S. Lai
| Year of publication: |
2013
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|---|---|
| Authors: | Lai, Fujun ; Li, Xiaolin ; Lai, Vincent S. |
| Published in: |
Decision sciences : DS. - Atlanta, Ga. : Wiley, ISSN 0011-7315, ZDB-ID 412837-0. - Vol. 44.2013, 4, p. 679-711
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| Subject: | Customer Satisfaction | Enterprise Resource Planning | Micromediational Chain | Relational Norms | Service Quality | Transaction-Specific Investment | Trust | Kundenzufriedenheit | Customer satisfaction | ERP-System | ERP system | Dienstleistungsqualität | Service quality | Vertrauen | Confidence | Lieferantenmanagement | Supplier relationship management | Qualitätsmanagement | Quality management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010126877