Transformational Government and Beyond. From Weberian Bureaucracy to New Public Management

The adoption of new working cultures, commitment to best quality and customer satisfaction in public administration through the adoption of the principles of Transformational Government is an ongoing process in Europe. European public administration is thus moving from a model characterized by bureaucracy and inefficiency, towards a new model where quality, customer satisfaction, efficiency and reduction of administrative burden are the issues at stake. This transformation relies strongly on the solid presence of ICT in public administration and government work; however, important societal changes are needed, such as the promotion of eInclusion and eSkills to ensure that citizens are not left behind in benefiting from the information society. The possibilities of transformational government are thus manifold: from efficiency gains to energy saving.