Transformative hospitality services : a conceptualization and development of organizational dimensions
Andrew S. Gallan, Sertan Kabadayi, Faizan Ali, Anu Helkkula, Laurie Wu, Ye Zhang
| Year of publication: |
2021
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|---|---|
| Authors: | Gallan, Andrew S. ; Kabadayi, Sertan ; Ali, Faizan ; Helkkula, Anu ; Wu, Luorong ; Zhang, Ye |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 134.2021, p. 171-183
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| Subject: | Transformative service research | Well-being | Hospitality services | Organizational capabilities | Service ecosystems | Krankenhaus | Hospital | Organisatorischer Wandel | Organizational change | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Dienstleistung | Services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2021.05.028 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012643724