Travelers satisfaction with food and beverage services in airports
Year of publication: |
November-December 2017
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Authors: | Del Chiappa, Giacomo ; Seijas Giménez, María Nela ; Zapata-Aguirre, Sandra |
Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 26.2017, 8, p. 829-845
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Subject: | Airport | CART | food and beverage services | hierarchical segmentation | sociodemographics | travel-related characteristics | Flughafen | Ernährungsindustrie | Food industry | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Getränkeindustrie | Beverage industry |
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