Trickle-down effects of positive and negative supervisor behaviors on service performance : the roles of employee emotional labor and perceived supervisor power
Year of publication: |
January-March 2018
|
---|---|
Authors: | Chi, Nai-Wen ; Chen, Yen-Chun ; Huang, Tun-chun ; Chen, Shih-Feng |
Published in: |
Human performance. - Philadelphia, Pa. : Taylor & Francis, ISSN 0895-9285, ZDB-ID 1021644-3. - Vol. 31.2018, 1, p. 55-75
|
Subject: | Coaching | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Führungsstil | Leadership style | Performance-Management | Performance management |
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