Trust in Virtual Healthcare Communities:Design and Implementation of Trust-Enabling Functionalities

Trust in online communities, particularly in thehealthcare domain, provides (apart from other successfactors) the foundation for a successful implementationand operation of a virtual community (VC). A look atexisting communities however leads to the conclusionthat many VCs fail to meet requirements upon whichtrust is established. Based on the researchers’experience, this paper describes how trust-enablingfunctionalities can be systematically designed andimplemented in a virtual community for cancerpatients.[...]

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Year of publication:	2004
Authors:	Ebner, Winfried ; Leimeister, Jan Marco ; Krcmar, Helmut
Institutions:	Institut für Informatik <München, Technische Universität>
Subject:	Gesundheitswesen \| public health sector \| Implementation \| Virtuell freie Gruppe \| Onkologie \| oncology

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1. Introduction
1.1. Fundamental considerations
1.2. Trust and reputation in the context ofonline applications
1.3. The Healthcare Sector: Characteristics ofa breast cancer community
2. Design of trust-enabling functionalities
2.1. Perceived competence
2.2. Perceived goodwill
3. Implementation examples of furthercomponents in krebsgemeinschaft.de
3.1. Implementation: Perceived competence
3.2. Implementation: Perceived goodwill
4. Preliminary Findings
5. Future Outlook and Research
Recommendations
References

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