Trust me, I'm a bot : repercussions of chatbot disclosure in different service frontline settings
Nika Mozafari, Welf H. Weiger and Maik Hammerschmidt
| Year of publication: |
2022
|
|---|---|
| Authors: | Mozafari, Nika ; Weiger, Welf ; Hammerschmidt, Maik |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 33.2022, 2, p. 221-245
|
| Subject: | Chatbot failure | Chatbot identity disclosure | Chatbots | Customer retention | Service criticality | Trust | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Unternehmenspublizität | Corporate disclosure | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-10-2020-0380 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012880725