The unattended effects of satisfying professional services clients : the influence of client satisfaction and attitudinal congruence on employee retention
Regina-Viola Frey; Tomás Bayón
| Year of publication: |
2011
|
|---|---|
| Authors: | Frey, Regina Viola ; Bayón, Tomás |
| Published in: |
Enhancing knowledge development in marketing ; Vol. 21. - Red Hook, NY : Curran Associates, ISBN 978-1-61782-253-7. - 2011, p. 277-283
|
| Subject: | Mitarbeiterbindung | Employee retention | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Personalmanagement | Human Resource Management | Unternehmensdienstleistung | Business services | Freie Berufe | Professional services |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010191062