Uncovering heterogeneity in customers' cleanliness perceptions and its impact on visit intentions : findings from a multi-method analysis
Yuan Wang, Zizhen Zou and Kevin Kam Fung So
| Year of publication: |
2025
|
|---|---|
| Authors: | Wang, Yuan ; Zou, Zizhen ; So, Kevin Kam Fung |
| Subject: | Hotel guest supplies | hotel cleanliness | disposable | perceived health risk | latent profile analysis | fear of contamination | person-centered approach | behavioral intention | customer heterogeneity | room amenities | Konsumentenverhalten | Consumer behaviour | Hotellerie | Hotel industry | Gesundheitsrisiko | Health risk | Kundenzufriedenheit | Customer satisfaction | Urlaubsverhalten | Holiday behaviour | Wahrnehmung | Perception | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10548408.2025.2453912 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015339811