Under-over benefitting perceptions and evaluation of services : nonlinear relationships in a four-sample investigation
Vicente Martínez-Tur, Yolanda Estreder and Carolina Moliner, Rosa María Sánchez-Hernández and José Ma Peiró
| Year of publication: |
2016
|
|---|---|
| Authors: | Martínez-Tur, Vicente ; Estreder, Yolanda ; Moliner, Carolina ; Sánchez-Hernández, Rosa María ; Peiró, José Ma |
| Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 26.2016, 4, p. 430-447
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| Subject: | Fairness | Costumer satisfaction | Nonlinear | Asymmetrical | Maximization | Under-over benefitting perceptions | Kundenzufriedenheit | Customer satisfaction | Wahrnehmung | Perception | Gerechtigkeit | Justice | Arbeitszufriedenheit | Job satisfaction | Deutschland | Germany |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-11-2014-0249 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011588803