Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response

Sangchul Park, Hyun-Woo Lee, Calvin Nite

Year of publication:	2023
Authors:	Park, Sangchul ; Lee, Hyun-Woo ; Nite, Calvin
Subject:	Attribution theory \| Negative word-of-mouth \| Perceived responsibility \| Relationship norm \| Service failure \| Virales Marketing \| Viral marketing \| Dienstleistungsqualität \| Service quality \| Beschwerdemanagement \| Complaint management \| Konsumentenverhalten \| Consumer behaviour \| Kundenzufriedenheit \| Customer satisfaction \| Beziehungsmarketing \| Relationship marketing \| Persönlichkeitspsychologie \| Personality psychology \| Sozialpsychologie \| Social psychology

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Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1007/s11628-023-00544-w [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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